About Vitapoint
At Melano, We Believe Healthy Skin Begins With Effective, Science-Backed Care. Our Carefully Selected Range Of Skincare, Haircare, Body Care, And Personal Care Products Is Designed To Support Your Everyday Routine With Trusted Ingredients And Proven Formulas. Whether You're Targeting A Specific Concern Or Maintaining Healthy Skin, Melano Is Here To Help You Feel Confident Every Day.
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Frequently Asked Questions
Are Melano products suitable for all skin types?
Most Melano formulas are developed for everyday use across skin types. Always check the product page for specific guidance.
How Long Does Shipping Take In Egypt?
We offer shipping to all governorates across Egypt, with delivery taking 3–7 working days depending on your location and the shipping company.
Orders from 999 LE also qualify for the reduced shipping offer shown in the announcement bar.
Products can be returned or exchanged within 7 days of delivery, provided they are unused, in their original condition and packaging, in accordance with our return and exchange policy.
Can I Return A Product If It Doesn't Suit Me?
Yes. Contact us within 7 days with your order number. Unopened items in original packaging are the simplest to exchange. Our team will guide you through the return.
How Do I Choose The Right Routine?
Statr with Shop By Concern or a curated bundle, then add a cleanser, treatment, and moisturizer. If you need help, send us a message on the Contact page with your skin goal.
How Can I Contact Customer Service?
You can contact us via WhatsApp (+2012 88672481) or through our social media pages, and our customer service team will be happy to assist you.
Is There a Physical Store Where I Can Buy Melano Pharma Products Directly?
Yes, you can purchase Melano Pharma products directly from the company’s designated retail location.
Address: 17 El-Gomhoreya Street, Abdeen, in front of Abdeen Court, below the Duty-Free Shops.